Privacy Policy

1. Introduction

ZYS Ingredients (“we,” “us,” or “our”) is a professional ingredient factory based in China, providing high-quality functional ingredients, fruit and vegetable powders, natural extracts, and mushrooms to global customers since 2019. We are committed to protecting your personal data and ensuring transparency in how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

We may collect the following personal data when you interact with our website or services:

  • Contact details: Name, email address, phone number, company name, and business address
  • Inquiry or order information: Product specifications, quantities, intended use, and communication records
  • Technical data: IP address, browser type, device information, and usage patterns (collected via cookies—see our Cookie Policy)

We do not knowingly collect sensitive personal data (e.g., health, financial, or biometric information) unless voluntarily provided for order fulfillment.

3. How We Use Your Data

Your personal data is used solely for legitimate business purposes, including:

  • Responding to inquiries and providing quotations
  • Processing and fulfilling orders
  • Managing customer relationships and after-sales support
  • Improving our website, products, and services
  • Complying with legal and regulatory obligations

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your data based on one or more of the following lawful grounds:

  • Contractual necessity: To fulfill your order or respond to your request
  • Consent: When you explicitly agree (e.g., subscribing to updates)
  • Legitimate interest: For website security, fraud prevention, and service improvement

You may withdraw consent at any time by contacting us.

5. Your Rights

If you are in the EU or UK (GDPR):

  • Right to access, correct, or delete your personal data
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent

If you are a California resident (CCPA):

  • Right to know what categories of personal data we collect
  • Right to request deletion of your personal data
  • Right to opt out of the “sale” or “sharing” of your data (we do not sell or share data)
  • Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please email us at [email protected] . We will respond within 30 days.

6. Data Retention

We retain personal data only as long as necessary:

  • Inquiry records: up to 2 years
  • Order and transaction records: up to 7 years (for tax, legal, and warranty purposes)

7. International Data Transfers

Our operations are based in China. If you are located in the EU/UK or California, your data may be transferred outside your jurisdiction. We implement appropriate safeguards—including Standard Contractual Clauses (SCCs)—to ensure GDPR-compliant protection of your data.

8. Data Security

We employ industry-standard technical and organizational measures (e.g., encryption, secure servers, access controls) to protect your data against unauthorized access, loss, or misuse.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

10. Policy Updates

We may update this Privacy Policy periodically. The revised version will be posted on our website with an updated “Last Updated” date.

11. Contact Us

For questions, requests, or to exercise your privacy rights, please contact:
Email: [email protected]
Website: https://zhaozanghonghua.cn/